Shipping / Return

SHIPPING COST

Custom orders and pre-orders are respectively prepared within 14 and 21 days See the creative process.

Delivery in Paris under 48h to 72h: Free
Delivery in France in 48 to 72 hours: 6 Euros
European Delivery in 3d to 8d: 12 Euros
Express delivery 4d to 10d in the World: 23 Euros

REFUND

To return an item, you simply need to contact our customer service through the "Contact Us" form.

No exchanges or refunds are possible on custom products. Customized products are indeed made from an exclusive customer’s request. Any order implies prior knowledge of all terms and conditions.

LICENSE 3 RETURN POLICY

You have 30 days to request an exchange. To be exchanged, all “limited edition” items must not in any case have been worn, washed or damaged and must be returned in their original package. Face Factory does not support any returns charges. We will contact you when we receive your package. In the case of an exchange, it will be processed within 14 days.

In case of unavailability of the requested items, we will contact you. However, no refunds are possible on limited edition products. Returns only.

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Face Factory is open all year portfolios of submissions artists seeking colaboration. collaboration. Since the launch Face Factory in September 2015, our team researches artists wishing to promote their artwork on a cool media through a unique e-shop platform of a new kind. Showing your creativity with customers’ orders through a virtual art gallery based in Paris might be the best thing you can do to develop your artistic career.

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